Welcome Package: £5,000 + 250 Free Spins
Responsible Gambling Features and Tools at 11Croco Casino
At 11Croco Casino, we prioritize your well-being and safety by providing a comprehensive range of responsible gaming features and tools to help you maintain control over your gambling habits.
Deposit Limits
Set daily, weekly, or monthly limits on your deposits to manage your bankroll effectively. Decreased limits take effect immediately, while increased limits are subject to email confirmation and previous limit expiration.
Loss Limits
Establish daily, weekly, or monthly spending caps based on net loss (deposits minus winnings from deposits). Our system will automatically enforce these limits to prevent excessive losses.
Wager Limits
Set daily, weekly, or monthly betting limits that apply to all wagers across all games. Your account dashboard will display your real-time wagering activity to help you stay within your budget.
Cooling-Off (Temporary Exclusion)
Take a break from gambling by opting for a cooling-off period of 6 days to 6 months. During this time, you cannot make deposits or participate in promotions, but you can still withdraw any remaining balance. Your account will automatically reactivate upon the expiry of your chosen period.
Self-Exclusion (Permanent Exclusion)
Choose permanent exclusion by setting a minimum self-exclusion period of 6 months to indefinite. Your account will be frozen, and no deposits or withdrawals will be allowed during this time. After the exclusion period ends, you must contact our support team to process any withdrawal requests.
Session Reminders
Enable pop-up alerts after 30, 60, or 90 minutes of play to help you take regular breaks and maintain a healthy gaming routine. You can also opt for an automatic logout feature (6-1,000,000 minutes) to prevent prolonged gameplay.
Session Limits
Set session duration limits that will automatically log you out when reached. A real-time session timer is displayed on the game screen to help you stay within your allocated time frame.
Reality Checks
Configure balance and time played displays every 5, 10, or 30 minutes directly in your account settings. This feature helps you monitor your gaming activity and make informed decisions about your betting habits.
Account Affordability Assessment
As part of our Know Your Customer (KYC) process, we will assess your source of funds to ensure you can afford to gamble responsibly. High-risk behavior may trigger an affordability review before large deposits are processed.
Support Organizations Linked
We partner with reputable organizations dedicated to promoting responsible gaming and providing support services for those in need:
Complaint Resolution
If you experience any issues or concerns, please reach out to our support team via live chat or email. We will respond within 48 hours, and any unresolved disputes are eligible for Alternative Dispute Resolution (ADR).
